This is the next part of my PMO CV writing tips series, last week we talked about relationship building, today I want to talk about process. PMOs vary drastically from programme to programme and industry to industry – so it would be fair to say that if you have worked in a few, you have a good variety of experience; one key area to a PMO is process. Now depending on your specialism, you need to look at addressing processes from different angles – first port of call is to identify what type of PMO professional you are. If you work in permanent positions, it is likely that you either set up and manage PMOs moving forward or pick up PMOs and manage them as they stand, maybe addressing bottlenecks and tweaking processes etc. A contractor is likely to be either a fixer or a builder – as a fixer you will go into organisations and identify areas for improvement (sometimes it isn’t actually a PMO but a PM environment which requires some structure), as a builder you will go in and build a PMO in-line with strategic goals and once in place you will probably move on, handing the reigns to a permanent employee. A lot of PMO people that come to me are contractors who work at senior level to address core issues with PM capability within the business, they work with the PMs and business heads to identify why projects aren’t deemed successful and re-engineer processes to work with the organisation. Processes can be typical PMO tool kit things such as planning, reporting, RAID log templates but quite often, the contractors need to develop new processes for specific areas of the business. It is these processes which really showcase their effectiveness within troubled environments and add great value. When you are writing your CV, you must talk about all of these and give examples of where you have worked with the business or suppliers etc to pull together an effective way of working.
Do not assume that employers know this is “just part of the job” – talk about it and sell your skills, organisations are always looking to improve how they do things, if your specialism is identifying weak areas and driving forward solutions, tell us!