I had a call the other day from a male asking me if I had any jobs – I pointed out that I am not a recruitment agency and ended the call, but after hanging up I realised that the person who had called really came across as quite rude and a bit of a mumbling mess. Putting myself back into my recruiter shoes I thought to myself how I wouldn’t have gone out of my way to help this person if I had roles available. This got me thinking about the hundreds of speculative calls I received as a recruiter back in the day and how people would come across on the phone. Some days I would be delighted with callers, those who really thought about what they wanted to discuss and could talk through their career/experience without taking too much precious time and were clear on the roles they wanted to go into next. Other days I would have people calling who would take a good couple of minutes to even properly engage in a conversation, they couldn’t summarise their experience and certainly didn’t know where their skill-set fit in future roles. I would remember all of my callers – for better or worse, and would often make a note stating the good and bad points. This greatly assisted me when I was qualifying new roles, I would usually already have a shortlist of candidates I wanted to speak to about it before I had written and advertised the job advert. As recruitment is so very competitive it is important to make sure you get your shortlist to the client ASAP, this way you had a better chance of getting ahead of the other agencies.